Privacy Policy
Last updated: September 22, 2026
NOVASUN (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect through novasunpv.com, why we use it, how we protect it and the choices available to you.
Information we collect
- Inquiry information: your name, company, email address, telephone or WhatsApp number, destination market, project requirements and any files or details you choose to provide.
- Communications: messages and correspondence sent by email, telephone, WhatsApp or our inquiry forms.
- Technical information: IP address, browser type, device information, referring page, requested pages and basic server logs used for security and website operation.
- Cookie information: essential cookies and similar technologies needed for WordPress, form security, caching and site functionality.
How we use information
- Respond to product, quotation and project inquiries.
- Recommend suitable solar panels, inverters, batteries and energy systems.
- Prepare quotations, coordinate orders and provide customer support.
- Maintain website security, prevent spam and diagnose technical problems.
- Comply with legal, accounting and regulatory obligations.
We do not sell or rent personal information.
Legal basis
Where applicable, we process information because you asked us to take steps before entering into a contract, because processing is necessary to perform a contract, because we have a legitimate business interest in answering inquiries and operating a secure website, because we must comply with law, or because you have given consent.
Service providers and disclosures
We may share information only when necessary with website hosting, email, form-processing, security, logistics, payment, technical support and professional service providers. These providers may use the information only to provide services to us. We may also disclose information when required by law, to protect legal rights or in connection with a business transfer.
Our website is hosted through Hostinger and uses WordPress and Fluent Forms. If you choose to contact us through WhatsApp, your use of WhatsApp is governed by WhatsApp’s own terms and privacy practices.
International transfers
NOVASUN serves international customers. Your information may therefore be processed in China or in other countries where our service providers operate. Where required, we use reasonable safeguards for international transfers.
Data retention
We retain inquiry and business records only for as long as reasonably necessary to respond to you, maintain our business relationship, meet warranty or support obligations, resolve disputes and satisfy legal or accounting requirements. Technical logs and spam-prevention data are retained according to operational and security needs.
Cookies and external content
The website may use essential cookies for security, forms, caching and administrative functions. Pages may also contain links to third-party websites. When you follow an external link, the third party’s privacy policy applies. We do not control third-party websites.
Your choices and rights
Depending on your location, you may have the right to request access to, correction of or deletion of your personal information; object to or restrict certain processing; withdraw consent; or request a copy of information you provided. Some information may need to be retained where required by law or for legitimate business records.
Security
We use reasonable administrative and technical measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Children
This business website is not directed to children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change. The current version and its update date will be posted on this page.
Contact us
For privacy questions or requests, contact info@novasunpv.com.